We're here to help

We offer the chance to sign up to our 247Vetline subscription at various points throughout your checkout process including on the product page, in the cart and post-purchase. If you opted to one-click purchase the product or didn’t remove it from your basket then you will have signed up to the subscription service which is $4.99 per month. 

This is displayed during purchase and you will have also received a welcome email with details on how to get started and create your profile. You will also be reminded on email prior to your first payment being charged.

Some of the key benefits of your subscription are;

• 24/7 Instant Veterinary Advice via chat, phone or video
• Avoid out-of-hours vet bills
• Triage medical concerns to alleviate concerns
• Get advice on nutrition and behaviour
• Support with puppies / kittens
• Support with bereavement
• Avoid unnecessary vet costs

We’ve tried to make it as easy as possible for customers to view and manage their subscription. Customers can resume, skip, or cancel their subscriptions, and they can manage their payment methods and shipping address.

However, if you no longer want your subscription, please follow these steps to cancel;

Go to this page and enter your email address.

(Use the same email you used when you signed up.)

Check your email inbox and click the unique link you receive to view your subscriptions.

Choose the subscription you want to manage by clicking the button that says “Click here to view subscription.”

Scroll to the bottom of the page and click the “Cancel Subscription” button.

Once confirmed, a banner will display indicating that the subscription has been cancelled. Please note that cancelling a subscription cannot be undone, and billing and delivery will end immediately.

How 247Vetline has helped our customers;

Many of our customers have shared how 247Vetline has given them peace of mind during unexpected pet health concerns. Whether it was a sudden limp, unusual behavior, or dietary questions, having qualified advice available 24/7 helped them make informed decisions quickly, often avoiding costly emergency visits.

Pet parents particularly appreciate the flexibility of being able to connect with vets through chat, phone, or video. This means they can choose the communication method that suits them best, especially in stressful moments when clarity and comfort matter most.

For families with multiple pets, the household-wide coverage has been a major benefit. Customers love that one simple subscription supports all their furry companions, making expert advice more accessible without added fees or complexity.

Lastly, the advice provided by 247Vetline has empowered many owners to better understand and care for their pets’ needs. From follow-up support after surgeries to behavioral coaching and even end-of-life guidance, customers consistently highlight the compassion and clarity they’ve received.

Our pet sensitivity test process is designed to keep costs down, minimise our carbon footprint and get your results to you as quickly as possible. Therefore we don’t send a physical test kit, which means you can send us your sample NOW!

Simply follow these steps and our lab team will start the testing process as soon as your sample arrives.

Activate your test here and add your unique reference number which is in your order confirmation email.

Send your sample: we’ve included some simple instructions here. Send your sample TODAY!

Receive your results: we’ll email and text to let you know we’ve received your sample safely, and send your results PDF by email 3-5 days later.

Useful links:

If you want to check if your sample has arrived then just click this link and enter your unique reference number and it will give you a live update.

We’ve made it really easy for you to check if our lab has received your sample. Just click this link and enter your unique reference number and it will give you a live update.

Samples can take 3-7 working days to arrive by post, however they occasionally take longer. If you have sent your sample using tracked delivery then you can check your tracking to see if it’s arrived at our lab.

When your sample arrives at the lab our quality assurance team will make sure that your sample is labelled correctly and has enough sample for us to test. If we see any issues a member of our team will reach out to you.

Once your sample passes through quality assurance and is logged into our system, you’ll receive an email confirming that it’s safely received. Your results will be available within 3-5 days of receipt..